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Monthly subscriptions:
  • If you request to cancel your subscription within 24 hours of purchase.
Annual subscriptions:
  • If you request to cancel your subscription within 72 hours of purchase.
If you are located within the EU or UK, you are eligible for a full refund within 14 days of purchase.

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How to Request a Refund

The fastest way to request a refund is through our self-serve portal:
  1. Navigate to the Subscription page.
  2. Click Invoices and Payment Methods (or Cancel or Manage Plan) to open the billing portal.
  3. Click Cancel plan.
  4. If you are eligible for a refund, you will see an option to End subscription immediately and receive a refund. Select this option to process your refund automatically.
If you do not see this option or prefer to contact us directly, please reach out to our team at [email protected] or via the support widget on the website. Please include the following information in your request:
  • Your full name
  • The email address used for the purchase
  • Your receipt number
  • The reason for your refund request
  • Confirmation that your request is for data analysis services
Our team will review and process your refund request as quickly as possible. We evaluate and determine eligibility for a refund on a case-by-case basis, and reserve the right to deny refunds if usage violates our Terms of Service.

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Processing Refunds

Refunds are processed through the original mode of payment. If you made your purchase with a credit card, the refund will be issued to the same card. Please note that it can take up to 10 business days for the refund to appear on your statement, depending on your bank’s processing times.

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Changes to Our Refund Policy

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Julius AI reserves the right to modify this refund policy at any time. Any changes will be posted on this page, so please check back regularly for updates.

Reach out to [email protected] for support or to ask questions not answered in our documentation.